In the summer of 2007, the Office of Government Commerce (OGC) launched the new version of its best practice framework for Service Management - known as ITIL (R) V3 - and since then, has been busy putting its new qualifications scheme into place. The new top-level certification for the latest version is known as the ITIL Expert qualification.
It appears from figures recently published regarding the take-up of ITIL training however, that the new scheme may be already scuppered before it starts. The figures show a high demand for the V3 Foundation course, but almost no demand for the newer capabilities and lifecycle courses.
It is not really that surprising when you come to think about it because to qualify for the new ITIL Expert certificate, candidates now need to complete a very challenging curriculum of modular courses. Whereas the old V2 Service Sanager qualification took only 13 days, the new replacement qualification takes from 22 to 27 days to complete.
The new scheme, with its existing three levels of training - and a future fourth level planned - may be good for examination institutes and training providers, but is it really what the market wants? Well, at present, people seem to be voting with their feet, so to speak, by simply not attending the intermediate courses.
In addition, whilst the V2 Service Manager certificate is live, it remains a much more attractive route to the new top-level V3 qualification for many people since it only requires eighteen days to complete from scratch; and just fifteen if you already hold a V2 Foundation certificate. This boils down to less days out of the office, lower cost and fewer exams to pass.
It is, in my opinion, time for APMG to be decisive and act immediately to support the V3 qualifications scheme. It is finally time to axe the old V2 qualifications and really get behind the new scheme. - 23802
It appears from figures recently published regarding the take-up of ITIL training however, that the new scheme may be already scuppered before it starts. The figures show a high demand for the V3 Foundation course, but almost no demand for the newer capabilities and lifecycle courses.
It is not really that surprising when you come to think about it because to qualify for the new ITIL Expert certificate, candidates now need to complete a very challenging curriculum of modular courses. Whereas the old V2 Service Sanager qualification took only 13 days, the new replacement qualification takes from 22 to 27 days to complete.
The new scheme, with its existing three levels of training - and a future fourth level planned - may be good for examination institutes and training providers, but is it really what the market wants? Well, at present, people seem to be voting with their feet, so to speak, by simply not attending the intermediate courses.
In addition, whilst the V2 Service Manager certificate is live, it remains a much more attractive route to the new top-level V3 qualification for many people since it only requires eighteen days to complete from scratch; and just fifteen if you already hold a V2 Foundation certificate. This boils down to less days out of the office, lower cost and fewer exams to pass.
It is, in my opinion, time for APMG to be decisive and act immediately to support the V3 qualifications scheme. It is finally time to axe the old V2 qualifications and really get behind the new scheme. - 23802
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